Frequently Asked Questions

What are the delivery times?

Once you place an order, it is processed by our team within 1 to 2 business days. Your item is then shipped within 5 business days.
Delivery takes approximately 2 to 3 weeks.

How much does shipping cost?

Shipping is free on all our products.

How can I track my package?

As soon as your order is shipped, you will receive an email with your order's tracking number, so you can know when your package will be delivered.
You may not find this email in your inbox; please also check your junk mail folder.

How do I return a package?

If the item you received is not suitable and you wish to return it, please contact us at contact@serviceclient-lesobjetsdunet.com or via the contact page, providing your order number, and we will advise you on how to return your purchase. Return shipping costs will be at your expense.

What is the refund period?

Once we have received and verified your package, you will receive a full refund for your item within 1 week.

Can I modify my order?

Once your order has been paid for and confirmed, you will no longer be able to modify it.

What payment methods are accepted?

We accept payments via Paypal, Visa, Mastercard, American Express.

Is my payment secure?

Absolutely, we use the 3D Secure system which guarantees a completely secure purchase.

I have other questions, how can I contact you?

If you haven't found an answer to your question, you can send us an email at contact@serviceclient-lesobjetsdunet.com, our advisors will be happy to respond within 48 hours.